Operations Coordinator

Roof Maxx is the pioneer of the roof rejuvenation industry, introducing the first product of its kind in 2017. We are setting the gold standard for the industry and with our dealership model we quickly became one of the fastest-growing business opportunities in the home services industry. We also “hooked” an Original Shark from Shark Tank to not only become an investor but also a Roof Maxx Dealer!

The Operations Coordinator will report to the Operations Manager and will function as the primary point of contact for our internal leads program. This person will be responsible for assisting the dealers with leads-related questions, enrollment, etc., as well as other project-based tasks as needed.

• Coordinate dealer communications and support as they pertain to our internal leads program
• Answer dealer questions as they pertain to policies, best practices and potential concerns
• Ensure all dealers are set up in the leads program and removed if terminated
• Establish and maintain effective relationships with our dealers
• Proficient in our CRM (Hubspot) and Google Drive
• Answer emails within our CRM and answer/return phone calls promptly
• Manage concerns without assistance from a manager, knowing when to escalate
• Utilize proprietary software to research lead history, etc.
• Communicate lead patterns to the appropriate teams
• Develop surveys as needed and track results
• Track all lead and other communication issues within Asana
• Perform other duties, including projects, as assigned

• Personal motivation to support Roof Maxx’s success through our focus on a successful leads program
• Familiarity with Roof Maxx dealership environment, products, and systems desired
• Strong attention to detail and ability to hold others accountable to follow policies and best practices
• Strong analytical skills with the ability to solve problems
• Excellent written and verbal communication skills
• Proven multitasking expertise and customer service skills
• Effective communicator across multiple audiences and disciplines
• Technologically savvy
• Strong Hubspot, Asana, and Google Suite experience
• Proven ability to work in a fast-paced, results-oriented, team environment
• Excellent organizational skills and the ability to prioritize multiple tasks
• Must be comfortable with ambiguity and be resourceful enough to find solutions on your own

Education & Experience:

• A high school diploma or general education degree (GED) is required. A bachelor's Degree from a four-year college or university is preferred.
• Five (5) or more years of related experience or an equivalent combination of education and experience is preferred.

We’ve created a culture that’s fast-paced, innovative, and fun offering a remote working environment that allows our employees the simple pleasure of a short commute to their home office. We collaborate daily through Zoom, Slack, Hubspot, and Asana to elevate our communication.

Remote / Work from home

• Dental insurance
• Medical insurance
• Vision insurance
• Bonus pay
• Salary: $40K 
• Quarterly Bonus

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