Office Manager/ Medical Assistant

TouchCare is a health tech startup headquartered in New York City and with offices in Shrewsbury, NJ. The Company provides a personal on-demand, white-glove healthcare concierge service that helps its members find the highest quality, most convenient, lowest out-of-pocket care; available via web, phone, and mobile app. The Company’s customers include large self-insured companies and small to medium-size businesses who provide TouchCare to their employees as a benefit.

This dual role requires a proactive individual who can efficiently manage our office operations and provide exceptional patient care. Ideal candidates will have a strong background in healthcare administration coupled with hands-on clinical experience.

Office Management:
- Oversee daily administrative operations of the clinic and ensure smooth running of all processes.
- Manage patient scheduling, registration, and billing processes; ensure privacy and compliance with healthcare regulations.
- Supervise and coordinate the activities of office staff to ensure optimal productivity and patient satisfaction.
- Handle procurement of office supplies and maintenance of office equipment.
- Maintain comprehensive electronic medical records with utmost confidentiality

Medical Assistant Duties:
- Assist physicians during examinations and procedures, ensuring efficient patient flow. Perform basic clinical tasks such as taking vital signs, and collecting samples for testing.
- Provide information and support to patients regarding office policies, medication instructions, diet, and lifestyle adjustments.
- Coordinate lab results and communicate findings to patients under the direction of the physician.
-Communicate with patients through email, phone calls and through our member app to ensure exceptional coordination of care, timely medication refills and scheduling.
- Ensure all treatment rooms are stocked and prepared for each patient.

- Associate's degree in Medical Assisting or Bachelor’s degree preferred.
- Proven experience as an Office Manager, Administrative Assistant, or Medical Assistant in a healthcare setting.
- Strong understanding of medical terminology and healthcare operations.
- Proficient in medical software systems and Microsoft Office Suite.
- Excellent organizational and leadership skills.
- Exceptional communication and interpersonal skills, with an ability to interact with diverse patient populations.
- Certification as a Medical Assistant (CMA) from an accredited program is highly desirable.

Position Salary:

$87-115k

Effective 09/17/2023 NYC passed a Pay Transparency Law which requires NYC based hiring to include a compensation range on each job posting. This compensation range is presented in good faith for candidates that are hired in these roles will be presented a salary within the range stated on the job posting. 

Why work at TouchCare
● Flexible and fun working environment
● First-class insurance (health, dental, vision, life, and disability)
● Generous paid vacation

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