Care Coordinator

Icon Health is breaking barriers as an orthopedic telehealth and care navigation company. We are a group of experienced healthcare professionals and clinicians passionate about improving the way orthopedic care is delivered. and are on a mission to transform value based care initiatives to align the patient experience, patient outcomes, and a top tier provider network. If you want to be part of a fast moving team that provides you with the tools and support to enhance your current skill set and the opportunity to grow in all facets of healthcare delivery we want to talk to you.

As a member of the Clinical Team, you will be responsible for supporting the Icon Orthopedic PA or NP in the execution of a patient’s treatment plan. This will involve both direct patient contact via text/email/phone as well as administrative task completion in multiple digital platforms. You will become the right hand person of the Clinician and a trusted advocate for the patient.

• Build trust with patients with an empathetic attitude and working knowledge of healthcare
• Communicate and collaborate with external office staff as well as other members of the Icon clinical team
• Prioritize the patient experience navigating their MSK care journey with unparalleled customer service
• Complete tasks as directed by clinician in a fast paced environment

We are always looking for new team members who will add to our company’s DNA and have a strong passion for impact. None of the following are requirements, but they describe the qualities and skills that we think will help a candidate be successful in this role.

• At least 3 years of customer service in a healthcare setting
• Ability to use multiple digital tools for record keeping and patient care directives
• Excellent interpersonal skills and ability to engage patients
• Ability to effectively communicate with other members of the Icon Team
• Hard-working, flexible and able to handle the pressure of a fast-paced quickly evolving environment
• Ability to problem solve independently and “think on your feet” as needs arise
• Must be bilingual (English and Spanish)

Full benefits package on hire

Fully Remote

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