Operations Coordinator

Make-A-Wish believes that a wish experience can be a game-changer for a child with a life-threatening medical condition. This one belief guides us in everything we do. It inspires us to grant wishes that change the lives of the kids and families we serve.

Make-A-Wish Connecticut is part of the nation’s largest and most well-established wish granting organization, with chapters and volunteers throughout the U.S. and abroad. The work of Make-A-Wish is accomplished by a volunteer governing board of directors, a paid staff of dedicated employees, and hundreds of dedicated volunteers.

Our local staff is dedicated to creating life-changing wishes for children with critical illnesses. We are committed to maintaining the Foundation’s vision of reaching every eligible child and making his or her one true wish come true.

Job Summary

The Operations Coordinator is responsible for providing operational support across departments for the organization.  The Coordinator will be a key member of the Operations team, and will manage many steps in the daily operations of Make-A-Wish CT. This person will be a staff liaison to Shared Financial Services and will communicate directly to them when needed regarding accounting or financial needs.  This person will manage the daily donation processing, donor acknowledgement letters and memorial gift acknowledgements, matching gifts, office supplies, and daily package and mail receipt.

The Successful Candidate

The ideal candidate will be a quick learner and someone who can think on their feet. Outstanding communication and interpersonal skills are essential. A strong work ethic combined with honesty and integrity is an absolute requirement as is a dedication to the mission of Make-A-Wish.  A collaborative style will result in a strong departmental and Chapter structure, ensuring success for all.  The successful candidate will be someone who enjoys a strong team environment. To be successful as an Operations Coordinator, this person should be able to resolve problematic situations efficiently and have excellent communication and organizational skills.

You’ll be a key member of the Operations team, supporting day-to-day activities that keep our chapter running smoothly. Your responsibilities will include:

Daily Operations

• Handle daily mail processes, including sorting, processing, and preparing personalized donor acknowledgments.
• Deposit incoming checks and ensure proper logging using financial tools.

Financial & Administrative Support

• Prepare and submit detailed logs for cash, credit cards, ACH, wire transfers, stock donations, and in-kind gifts.
• Manage invoicing, memorial donations, and pledge tracking to ensure accurate financial records.
• Coordinate office supplies and manage mailing services, courier pickups, and deliveries.

Collaborative Teamwork

• Provide operational support for staff and visitors to our Wishing Place.
• Work collaboratively with Development Coordinator to ensure all donors are recognized and that revenue is properly tracked and reported.
• Work closely with Shared Financial Services for accounting and financial needs.
• Represent Make-A-Wish Connecticut at events, fostering a spirit of teamwork and community.

If you have experience managing precise workflows—such as logging, processing, and documenting data that requires imperative attention to detail—this role offers a perfect transition to an operations-focused environment.

In addition to your passion for our mission, you’ll bring:

• A bachelor’s degree and a commitment to personal growth and professional development.
• A detail-oriented mindset, mathematically proficient, and familiarity with process workflows.
• Proficiency with Microsoft Office (Word, Excel, Outlook); experience with Salesforce is a plus.
• A collaborative, problem-solving attitude and a willingness to learn.
• Flexibility to adapt and thrive in a fast-paced, deadline-driven environment.

The Wishing Place

• This position is an on-site role at Make-A-Wish Connecticut’s Wishing Place in Trumbull, CT.
• On-site amenities include a half-court basketball court, putting green, walking track, interactive games, unlimited ice cream, decks overlooking the ponds, and regular opportunities to experience a wish firsthand.
• Salary range: $50,000 - $58,000, commensurate with experience and qualifications. 

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability, and other legally protected characteristics.

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