Front Desk Receptionist

At CorrectVision LASIK Institute, we offer an unsurpassed array of high-tech diagnostic and biomechanical tools for corrective eye surgery. Currently, we are the only refractive surgery center in South Florida to offer this selection of remarkable automation.

The Front Desk Receptionist is responsible for answering and routing phone calls in a prompt, courteous, and professional manner and assisting patients.

Responsibilities

• Promptly and professionally answer telephone calls, routing calls appropriately and offering voice mail, paging, or redirection as needed.
• Greet visitors with high energy, demonstrating excellent interpersonal skills and a positive attitude.
• Assist patients in a professional manner, register first-time patients, verify demographics, and update patient management systems.
• Scheduling new and follow-up appointments using NextGen and Phreesia Software.
• Verify insurance details via Availity, insurance portal, or phone, and process payments including copays, deductibles, and co-insurance.
• Utilize Phreesia Software to automate, communicate, and manage patient appointments.
• Explain financial requirements to patients or responsible parties.
• Scan fee slips, medical records, insurance cards, and IDs.
• Handle insurance/PCP medical records requests.
• Check voicemails, return follow-up calls, and distribute incoming faxes to appropriate departments.
• Keep a running list of supplies to be ordered.
• Constant communication with administrators, surgical coordinators, and billers.
• End-of-day reconciliation and work on recall and missed call reports.
• Follow up with weekly scheduled appointments.
• Must be able to work in a team or independently.
• Ensure the organization's values are upheld and follow policies and procedures.

Competencies

• Demonstrate attention to detail, problem-solving, and reasoning skills.
• Respond promptly to customer needs and maintain confidentiality.
• Accept feedback, display passion and optimism, and strive for continuous improvement.
• Show respect for cultural differences, treat people with respect, and uphold organizational values.
• Adapt to changes in the work environment and handle frequent changes, delays, or unexpected events.
• Consistently be at work and on time, observe safety and security procedures, and use equipment and materials properly.

Education, Experience, & Training:

• High school diploma or general education degree (GED).
• One to three years of related experience and/or training or equivalent combination of education and experience.
• Bilingual in Spanish required.
• Knowledge of medical terminology and organization services.
• Knowledge of multi-line phone systems.

Computer Skills:

• Excellent computer skills in a Microsoft Windows environment.
• Proficient in Word Processing Software, including Microsoft Word.
• Proficient in Spreadsheet Software, including Microsoft Excel.
• Knowledge of Internet Software.

Physical Demands:

• The employee must occasionally lift and/or move up to 10 pounds.
• Regularly required to talk, hear, sit, use hands to finger, handle, or feel.
• Frequently required to stand and reach with hands and arms.
• Occasionally required to climb or balance.

Visual Demands:

• Close visual acuity to perform activities such as preparing and analyzing data, transcribing, and viewing a computer terminal.

Work Environment:

• Works in an environment with a moderate noise level, such as a business office with computers and printers.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Join Our Team and Enjoy Comprehensive Benefits!

• Medical Insurance: Your health and wellness matter to us. We provide a comprehensive medical insurance plan that covers a wide range of medical services, ensuring you and your family have access to the best healthcare options available.
• Dental Insurance: A bright smile leads to a brighter outlook on life. With our dental insurance coverage, you can maintain optimal oral health through regular check-ups and preventive care.
• Vision Insurance: We understand the importance of clear vision for both work and daily life. Our vision insurance ensures you have access to affordable eye care, including routine eye exams and eyewear.
• 401(k) with Employer Match: We believe in helping you secure your financial future. Our 401(k) plan allows you to save for retirement with the added benefit of an employer match, making it easier to build a nest egg for your golden years.
• Life and Disability Insurance: Your peace of mind is essential to us. Our life and disability insurance coverage offer financial protection for you and your loved ones in the face of unforeseen circumstances.
• Paid Time Off: We encourage a healthy work-life balance. Our generous paid time off policy ensures you have the flexibility to take well-deserved vacations, tend to personal matters, and recharge when needed.
• Professional Development: We invest in our employees' growth. Through various training and development programs, we support your career aspirations and help you reach new heights in your professional journey.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.

The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

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