Program Manager, Live Event Production

Inception is a technology-driven production company that builds and supports engagement products and services that help our clients reach and more fully connect with their stakeholders.  Our innovative services include virtual meeting platforms, video & broadcast productions and meeting services solutions. We envision a world where creativity and technology are more broadly and effectively combined to improve human connectivity and engagement.

Our newest innovation, Pando, was developed in response to clients' needs for a virtual meeting platform that delivered superior engagement and collaboration.  Combining a studio crew, 40-foot video wall, in-person moderator or moderators, and seamless onboarding support by live helpdesk staff, Pando is a fully produced event that delivers the experience and impact of an in-person meeting. 

For more information, visit www.pandomeetings.com or www.inceptioncompany.com

The Inception Company is seeking a Program Manager, Live Event Production to support our customers with the coordination and management of Audio Visual (A/V) equipment for their live and hybrid meetings.    The ideal candidate will have knowledge of A/V equipment, strong organizational and project management skills, and a customer service background.

Responsibilities: 

• Act as the primary point of contact for assigned customer account(s)  

• Establish relationships with customers as a trusted partner for their AV needs 

• Monitor, review, and book customer orders via The Inception Company’s proprietary online ordering portal 

• Review customer orders for accuracy and/or update equipment based on program needs 

• Send Request for Service to AV vendor(s) and negotiate equipment pricing to maintain desired profit margin 

• Issue Purchase Orders to AV vendor(s) once vendor confirms availability 

• Review order changes and/or additions with customer contact and ensure that AV vendor/technician is updated accordingly 

• Generate daily/weekly reports for customers 

• Source new vendor partnerships to establish and maintain an ongoing and reliable technician network 

• Assist with confirmation and/or check-in calls to vendors 

• Make confirmation calls to AV vendors on the day of the event to obtain technician information and confirm all program details 

• Conduct check-in calls to the technicians on the night of the event to ensure on-time arrival and confirm all program details 

• Call Pharmaceutical Sales Representatives 24-48 hours before the event to confirm all the program details 

• Follow up on orders post-event to handle any issues or revise purchase orders based on equipment utilized at the event 

• Ensure excellent customer service while answering calls from vendors, customers, and venues promptly  

Work experience/requirements: 

• Ability to work independently and interact with business professionals at all levels. 

• Exceptional communication skills, as well as strong sense of professionalism required. 

• Intermediate knowledge of Microsoft Office (Word, PowerPoint, Excel) required. Advanced knowledge is preferred. 

• Experience dealing with multiple platforms/OS (PC, MAC, iOS, Droid), web interfaces, sound, communication, and Internet connectivity issues. 

• Experience with Mozilla Firefox, Internet Explorer, Safari, Chrome a plus. 

• Ability to efficiently troubleshoot (i.e. calmly identifying issues, finding solutions) via phone or email. 

• Previous customer service experience. 

• Strict attention to detail to maintain quality control. 

• Ability to continually learn and adapt to new and changing technology 

• Good organizational and administrative skills 

• Knowledge of Audio-Visual a plus 

• Pharmaceutical industry experience a plus. 

• Meeting planning experience a plus. 

We offer a competitive compensation and benefits package! 

Disclaimer:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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