Dental Clinical Assistant

The Clinical Assistant is a valuable member of the Vivos clinical team and partners closely with the doctor to ensure high quality care and a WOW patient experience. He/she is key to building positive relationships with the patients and parents. The Clinical Assistant is responsible for completing the diagnostic records, assisting the doctor during exams, and maintaining a clean and safe clinical area.

• Prepares treatment room for patient by following prescribed procedures and protocols
• Welcomes and seats the patient in a friendly, kind and caring manner
• Provides information to patients and their family members about the Vivos Appliance System
• Takes necessary records including CBCT scan, digital scans of upper and lower arches and diagnostic photographs
• Enters necessary information into the patient chart
• Makes appointment for next visit
• Takes progress records as directed by the doctor
• Delivers appliances following Vivos protocols
• Creates excitement in patients about wearing their appliances
• Explains compliance tools to patients and parents
• Educates patients/parents on how to use “Tongue Trainers” or how to do myo-functional exercises
• Asks patients/parents for referrals
• Asks patients/parents to complete survey
• Asks patients/parents to like/follow us on social media
• Handles the sterilization of instruments by following prescribed procedures and protocols
• Completes follow up calls/emails to patients/parents after appliances have been delivered per protocol
• Escorts patients/parents to front desk area to be checked out
• Maintains the back-office area and treatment rooms in the Vivos Center so that it projects a professional, clean, safe and organized appearance.
• Protects patients and team members by adhering to infection-control policies and OSHA protocols
• Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency medical kit, emergency oxygen, and emergency medical equipment
• Maintains patient confidence and protects operations by keeping information confidential per HIPAA protocols
• Ensures operation of Vivos clinical equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintains Vivos supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; uses Budget Trackers as trained
• Maintains the MSDS book
• Conserves resources by using equipment and supplies as needed to accomplish job results
• Understands and is aware of all current Vivos Marketing
• Conducts Parent Meetings as needed
• Assists with marketing the Vivos Center in the community, as directed by the Team Leader
• Assists in the front office as needed
• Assists the Team Leader as needed
• Prepares required material for Morning Huddle
• Attends morning huddle
• Attends monthly Team Meeting
• Attends and participates in off-site events (health fairs, community events, etc.) as needed
• Performs other duties as assigned

Key Competencies:

• Communication skills
• Customer service skills
• Team Work
• Radiography Certification
• Performing Diagnostic Procedures
• OSHA/HIPAA compliance
• Initiative
• Adaptability
• Detail oriented
• Confidentiality
• Accurate Record Keeping
• Ability to maintain appropriate inventory of supplies
• Patient focused/friendly

Qualifications, Education and Experience:

• High school diploma, General Education Degree or higher
• Dental Assistant Certification (in states where required – can obtain after hire)
• Knowledge of computer and relevant software applications
• Knowledge of dental terminology and procedures is helpful but not required at time of hire
• Customer service skills
• Radiology certification (can obtain after hire)
• Good interpersonal skillsCPR certification (can obtain after hire)

The hourly rate for this position ranges from $21 to $23, depending on experience and qualifications.

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