Sales Operations Specialist

We are bearing specialists. King Engine Bearings was founded in 1960 with one simple objective: to supply the highest quality bearings available in the marketplace. By specializing in engine bearings, King has built an extensive product offering that includes a wide range of engine bearings for automobiles, light duty and heavy duty trucks, marine, aviation, standby power and many other types of internal combustion engines. Every King bearing utilizes the highest quality materials and the most advanced designs to ensure complete customer satisfaction.

King Engine Bearings, a leader in high-performance engine bearing manufacturing, is looking for a talented Sales Operations Specialist to join our team! 

This role is your chance to make an impact by optimizing sales processes, enhancing CRM/ERP systems, and delivering actionable insights that drive success. 

As a Sales Operations Specialist, you'll play a pivotal role in supporting our sales and customer service teams by: 

• Utilizing Microsoft Dynamics CRM to improve processes, automate tasks, and analyze key metrics. 
• Harnessing process automation and AI to enhance customer service efficiency. 
• Developing tailored reports in Qlik Sense to support sales and customer service needs. 
• Analyzing sales data, identifying trends, and providing insights for decision-making. 
• Managing sales forecasting and monitoring inventory to ensure smooth operations. 

Be Part of the Sales Team 

This is a hands-on role, deeply embedded within the sales team. You'll work closely with both internal teams and external customers, playing a vital role in: 

• Servicing customers, including handling complex and high-stakes cases with care and professionalism. 
• Building strong relationships with customers and ensuring their satisfaction. 
• Collaborating with various departments to address customer needs and provide timely solutions. 
• Acting as a trusted point of contact for customer escalations and ensuring seamless communication. 

To succeed in this role, you’ll need:

✔️ Proficiency in Qlik Sense, Excel, and Microsoft dynamics CRM  

✔️ Strong analytical and organizational skills, with a knack for multitasking.
✔️ Exceptional communication and interpersonal abilities.
✔️ A customer-focused mindset and the ability to manage complex service scenarios effectively. 

If you’re ready to take your career to the next level and contribute to a company that values expertise, creativity, and customer service, we want to hear from you! 

Competitive benefits and salary! 

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