Sales Support Coordinator

Jamison Door specializes in manufacturing and selling various types of doors, including HCR Recirculatory Air Doors, Cold Storage Doors, High-Speed Fabric and Steel Rollup Doors, Jamotuf Doors, Sound Reduction doors, Specialty Doors, and Jamoclean Doors.

The Sales Support Coordinator contributes to the sales and customer service process by coordinating with sales representatives and other departments to ensure orders are processed in a timely and accurate manner.

DUTIES AND RESPONSIBILITIES:

• Main point of contact for customers and outside sales reps from initial point of intake through shipment of order.
• Handle customer inquiries regarding quoting, pricing, orders, and shipment status.
• Ability to work independently as well as on a team, in a fast paced, time critical environment.
• Excellent written and verbal communication skills.
• Strong math and computer skills.
• Maintain detailed and organized records of all correspondence and other job-related information.
• Ability to research and review information to appropriately quote and provide accurate information to customers.
• Ability to respond to customers and salespeople in multiple platforms, i.e., phone, email.
• Superb telephone etiquette.
• Quick learner with the ability to multi-task and enjoy learning new products in an expanding company
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Logia Software; Microsoft Office Suite
• Other skills required:
  • At least 5 years of experience in customer service.
  • Technically competent, quick study, and excellent people skills.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Occasionally required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Occasionally required to bend, stoop, kneel
• Frequently required to talk or hear
• Occasionally work near moving mechanical parts
• While performing the duties of this job, the noise level in the work environment is usually quiet).
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.

We have a competitive compensation and benefits package. 

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