Ophthalmic Receptionist Lead

At CorrectVision LASIK Institute, we offer an unsurpassed array of high-tech diagnostic and biomechanical tools for corrective eye surgery. Currently, we are the only refractive surgery center in South Florida to offer this selection of remarkable automation.

The Ophthalmic Receptionist Lead is responsible for answering and routing phone calls in a prompt, courteous, and professional manner and assisting patients. This person will supervise other Receptionists. 

• Oversee and manage daily operations at the front desk, ensuring a smooth workflow for both patients and staff.
• Serve as the point of contact for ophthalmic patient inquiries, offering guidance and resolving issues as needed.
• Promptly and professionally answer telephone calls, direct them appropriately, and provide voicemail or paging options when necessary.
• Greet and assist patients with a positive attitude, ensuring they are promptly registered, their demographics are verified, and their records are updated in the patient management system.
• Schedule new and follow-up appointments utilizing NextGen and Phreesia Software, ensuring accuracy and timeliness in all appointments.
• Verify insurance coverage and details through Availity, insurance portals, or phone, and process payments including co-pays, deductibles, and co-insurance.
• Utilize Phreesia Software to automate communication and manage patient appointments effectively.
• Explain financial requirements to patients and their families in a clear and professional manner.
• Scan and maintain medical records, insurance cards, and ID documentation.
• Handle requests for insurance and PCP medical records in compliance with regulations and protocols.
• Ensure that voicemails are checked regularly and all follow-up calls are returned promptly. Distribute incoming faxes to the appropriate departments.
• Track inventory and supplies for the reception area and maintain a running list for ordering.
• Collaborate closely with ophthalmic surgeons, administrators, surgical coordinators, and billers to ensure all processes are running efficiently.
• Assist in end-of-day reconciliation and contribute to recall and missed call reports.
• Follow up with patients for their scheduled appointments, ensuring they have the necessary information.
• Work independently or as part of a team to ensure excellent patient care and administrative efficiency.
• Uphold the organization’s core values and adhere to policies and procedures.

• Excellent attention to detail, problem-solving abilities, and sound reasoning skills.
• Ability to respond promptly to patient needs while maintaining confidentiality and professionalism.
• Ability to accept feedback and demonstrate a passion for continuous improvement in patient care and team collaboration.
• Demonstrate cultural sensitivity and respect for patients and colleagues, upholding the organization’s values.
• Adaptability in a fast-paced and evolving work environment, with the ability to manage frequent changes and unexpected events.
• Punctual and reliable with strong organizational and time management skills.

Join Our Team and Enjoy Comprehensive Benefits!

• Medical Insurance: Your health and wellness matter to us. We provide a comprehensive medical insurance plan that covers a wide range of medical services, ensuring you and your family have access to the best healthcare options available.
• Dental Insurance: A bright smile leads to a brighter outlook on life. With our dental insurance coverage, you can maintain optimal oral health through regular check-ups and preventive care.
• Vision Insurance: We understand the importance of clear vision for both work and daily life. Our vision insurance ensures you have access to affordable eye care, including routine eye exams and eyewear.
• 401(k) with Employer Match: We believe in helping you secure your financial future. Our 401(k) plan allows you to save for retirement with the added benefit of an employer match, making it easier to build a nest egg for your golden years.
• Life and Disability Insurance: Your peace of mind is essential to us. Our life and disability insurance coverage offer financial protection for you and your loved ones in the face of unforeseen circumstances.
• Paid Time Off: We encourage a healthy work-life balance. Our generous paid time off policy ensures you have the flexibility to take well-deserved vacations, tend to personal matters, and recharge when needed.
• Professional Development: We invest in our employees' growth. Through various training and development programs, we support your career aspirations and help you reach new heights in your professional journey.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.

The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

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