Account Director

Inception is a technology-driven production company that builds and supports engagement products and services that help our clients reach and more fully connect with their stakeholders.  Our innovative services include virtual meeting platforms, video & broadcast productions and meeting services solutions. We envision a world where creativity and technology are more broadly and effectively combined to improve human connectivity and engagement.

Our newest innovation, Pando, was developed in response to clients' needs for a virtual meeting platform that delivered superior engagement and collaboration.  Combining a studio crew, 40-foot video wall, in-person moderator or moderators, and seamless onboarding support by live helpdesk staff, Pando is a fully produced event that delivers the experience and impact of an in-person meeting. 

For more information, visit www.pandomeetings.com or www.inceptioncompany.com

The Inception Company specializes in creating live and on demand virtual programming to support Marketing and Brand Promotion, Speaker/KOL Training, Clinical Investigator Training, Medical Education/CME, and Professional Associations.  The Account Manager’s role is to serve as TIC’s single point of contact for assigned accounts, to facilitate organic growth within assigned accounts and to ensure overall client satisfaction for client retention

Responsibilities: 

Account Level: 

• Manage and develop a portfolio of complex accounts, with a total annual spend of 3-5M+ in revenue  

• Ensure a comprehensive knowledge of all TIC products and services to meet client needs and grow TIC business through effective consultative selling efforts 

• Develop a comprehensive understanding of assigned client’s business to include organizational structure and leadership, top clients, core services, and historic relationship with TIC to support overall account management and planning efforts 

• Participate in strategic and tactical brainstorming/ideation meetings with assigned clients 

• Gain access to senior buying influences, and building partnerships through executive business reviews 

• Build and maintain strong and effective client relationships, and act as thought partner negotiation and closing of complex strategic deals 

• Develop deep insights regarding customer use cases, internal decision-making nuances, budget cycles and other key information necessary to close the sale. 

• Strategically navigate and influence stakeholders in the buying process including users, influencers, and budget decision makers 

• Ensure a strong, trusted relationship is established with clients to enable long-lasting customer relationships 

• Ensure program profitability, complete reconciliation and work with finance regarding billing.  

• Act as a point of escalation to resolve issues and maintain customer trust within assigned accounts 

• Develop, review, and participate in capabilities presentations in collaboration with the VP of Sales and Account Services in support of new business efforts  

• Contribute to and develop account level forecasts and revised forecasts (quarterly) for assigned accounts in collaboration with the Head of Account Services 

• Other duties as assigned by Account Lead and or VP of Sales and Account Services 

Project Level: 

• Serve as lead on client requests for estimates, while informing the Project Management and Production Teams of client business objectives and interests, as well as program specifications and assumptions in the estimate/SOW process  

• Participate in project Kick off Meetings to ensure clarity of strategic intent, client desires and expectations prior to project execution by the broader TIC team 

• Take overall project financial accountability, including tracking change of scope and reviewing final project reconciliation. 

• Lead weekly meetings with the project team to ensure projects are being completed to a specific schedule, while providing the utmost level of client service 

• Attend TIC studio programs as appropriate to develop and broaden relationships with client’s 

Administrative: 

• Expense report development and submission, scheduling of meetings and calendar management, etc. 

• Participate in Department/Company Meetings, as necessary 

• Participate in company initiatives (ie. trainings, new product testing, etc.) as required 

Work experience/requirements: 

• 3-5 years of experience selling technology solutions in a fast-paced, competitive market 

• Experience selling Webcasting/Webinar/Virtual Meeting Technology a plus 

• Managed existing accounts with high growth targets  

• Track record of quota overachievement and ability to deliver consistently against targets 

• Good understanding of sales process and business drivers for enterprise clients 

• Strong communication, executive presence, and presentation skills 

• Experience using Hubspot a plus 

• Experience selling into Pharma or Life Science a plus 

• 80% Remote/20% in-office and must live in the New York Metro Area (NY, NJ, PA, CT) 

• Ability to continually learn and adapt to new and changing technology and client goals. 

• Ability to assess client needs and develop standards and action plans based on those needs. 

• Ability to organize and process many simultaneous tasks and activities. 

• Proven ability to work independently and interact with business professionals at all levels. 

• Excellent verbal and written communication skills. 

• Intermediate to advanced knowledge of Microsoft Office (Word, PowerPoint, Excel) required. 

• Strong on-line presence. 

• Bachelor’s degree preferred. 

Compensation & Benefits:

• Competitive salary (based on experience). 

• Health, dental, vision and 401k. 

• Paid time off and holidays. 

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