Care Coordinator

We stand steadfastly by our partners, dedicated to creating a secure, compassionate, and supportive journey for every injured individual. At HealthBridge, care isn’t just what we do—it’s who we are.

Are you a detail-oriented, customer-focused professional looking to make a meaningful impact in healthcare coordination? Our Care Coordinator role is perfect for someone who thrives in a fast-paced environment and enjoys providing top-notch service to work comp clients. In this role, you'll be responsible for handling emails and phone calls, coordinating medical equipment, submitting authorization requests, and collaborating with vendors to ensure seamless care delivery. If you have strong communication skills, a passion for helping others, and the ability to multitask effectively, we’d love to hear from you!

• Strong client care mindset, organizational, time management and communication skills
• Keeps work area neat and tidy. Respects client or patient dignity and confidentiality, adheres to HIPPA regulations at all times.
• Possesses the ability to work in a fast paced environment and adjust to constantly changing workloads.
• Positive attitude, active listener, promotes good relationships internally and externally
• Must respond to all inquiries as they come in. If further investigation is necessary, lets client know.
• Ensure that intake information is accurate and complete
• Detail oriented, able to enter and process orders in a timely manner
• Able to communicate well with a diverse population. Follow-ups with client and/or patient, with ancillary benefit managers, fitter techs, set up repairs and orders equipment.
• Adheres to the facility dress code and appears professional at all times.
• Handle client/patient inquiries and complaints as appropriate to position. Resolves product issues or concerns, or promptly seeks guidance as needed.
• Track packages, maintain detailed and accurate records of all interactions and follow-ups

As the nature of business demands change so, too, may the essential functions of this position.

WORK ACTIVITIES:

Adheres to the facility dress code and appears professional at all times.

Communicating – First point of contact. Communicates effectively with a diverse population. Confidential attitude. Develops professional, constructive, cooperative working relationships internally and externally.

Judgment and Decision Making – Resolution oriented. Works with a sense of urgency. Demonstrates excellent customer service skills and the ability to calm patients or clients who may be agitated or upset.

Data entry and follow-ups.

Flexibility to take on additional tasks as need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Knowledge, Skills and Abilities (KSAs) listed below are representative of the KSAs required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TECHNOLOGY: Technologically savvy. Proficient with MS Office Suite, electronic recording keeping and databases.

EXPERIENCE: Minimum of one year experience in cost containment, benefit management preferred, or other medical setting.

EDUCATION: High School Diploma or equivalent

PHYSICAL AND MENTAL DEMANDS: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this position.

Physical: The employee is regularly required to sit for long periods; stand; talk and hear both in person and by telephone; and use hands to operate, finger, handle or feel office equipment; and reach with hands and arms. The employee is occasionally required to walk, climb, stoop or bend and lift up to twenty five pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental: The employee is regularly required to work on multiple concurrent tasks with interruptions, including reading and interpreting documents and information; use oral communication skills; interact with diverse personalities of staff, clients, visitors, and others encountered in the course of work. Must comprehend and respond to complex and time sensitive situations under pressure. Understands constructive criticism is an opportunity for professional growth.

Work Environment: The employee works under typical office conditions, and the noise level is moderately quiet.

The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed in this position. Additional duties may be assigned.

Pay range: $18.-$20. per hour depending on experience.

Benefits:

• Medical
• Dental
• Competitive paid time off
• Ergonomic work stations 

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