Patient Care Coordinator

Rebis Health is a comprehensive sleep center. We take a 360-degree approach to sleep medicine.We provide the medical expertise for our patients to be diagnosed & treated all under one roof, from evaluation to testing and treatment.

The Patient Care Coordinator (PCC) will serve as the primary liaison for patients, ensuring an exceptional experience through efficient and empathetic coordination of care. The PCC acts as a backup to the primary front office assistant and will manage a wide range of administrative and customer service tasks to support both patients and clinical staff. This position requires excellent communication skills, attention to detail, and the ability to navigate multiple systems with a high level of accuracy.

This is a fully in-office position based in our Longmont, Parker & Boulder office locations.

• Serve as the primary point of contact for patient inquiries, appointment scheduling, and follow-up communications. Support patient onboarding and education, including pre-visit instructions, forms, and follow-up care plans.
• Provide backup support to the front desk and other team members as needed. Serves as the acting front office associate when the primary front office assistant is out of office sick or on planned vacation.
• Provide timely and compassionate responses to patients via phone, email, and patient portal. Accurately schedule and confirm appointments across multiple locations and specialties, ensuring coordination between providers and patients.
• Verify insurance coverage and obtain authorizations or referrals as needed. Coordinates and track outbound referrals and diagnostic testing.
• Collaborate with providers and internal departments to ensure all necessary documentation, records, and test results are available for patient visits. Proactively communicates appointment details, preparation instructions, and necessary documentation to patients. Ensure all documentation is compliant with HIPAA regulations and internal policies.
• Maintain accurate and up-to-date patient records in the electronic medical record (EMR) system. Monitor and manage task queues and communications in multiple EMRs.
• Take payments and manage card-on-file contracts in accordance with clinic policies.

Required Qualifications:

• Education: High School diploma required; GED or equivalent.

Preferred Qualifications & Competencies:

• Medical Office Experience Preferred but not required.
• Customer Service Experience
• Maintains professionalism in the work place and fosters a respectful & diverse work environment.
• Dependable & takes initiative
• Works well in a team environment.

Locations: Longmont, Boulder, and Parker in Colorado
Type of Employment: Full Time
Schedule: Monday-Friday 8am-5pm
Compensation: $18-22 hourly

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