Logistics Coordinator

Day & Nite All Service is a leading HVAC/Refrigeration service provider to businesses on the East Coast and Texas. We provide the highest level of service, trustworthiness, professionalism, and quality based on our people, standards, and practices.

As a Logistics Coordinator, you will be at the heart of our operations—combining customer service, call center support, and dispatch responsibilities to ensure our clients receive timely, professional, and high-quality service delivery.

This is a great opportunity for a career-minded individual who is passionate about logistics, thrives in a customer-facing role, and values interdepartmental collaboration. We’re seeking someone who can bring energy, professionalism, and precision to every interaction—both internally and externally.

KEY RESPONSIBILITIES:

• Act as the front-line representative of our service brands by managing inbound and outbound calls with customers, vendors, technicians, and partners.
• Coordinate and dispatch field technicians efficiently across a broad geographic region (Eastern Seaboard to West Coast).
• Leverage company’s proprietary DBAnalytical system and third-party portals for service scheduling, job tracking, and performance reporting.
• Ensure smooth interdepartmental communication and handoffs between service, billing, operations, and technician management teams.
• Maintain up-to-date and accurate records of service calls, technician availability, and work orders.
• Monitor real-time technician activities and provide ongoing support to optimize service delivery.
• Adapt and work seamlessly across various business divisions with a clear understanding of different departmental goals.
• Assist in troubleshooting scheduling conflicts or service delays with professionalism and a solution-driven mindset.

QUALIFICATIONS:

• Customer Service Oriented – Demonstrates patience, empathy, and problem-solving skills in customer interactions.
• Excellent Phone Communication – Comfortable handling high-volume calls with a clear, professional tone.
• Organizational Skills – Strong attention to detail with the ability to multitask, prioritize, and follow through under tight deadlines.
• Team Player – Collaborative mindset, capable of building positive working relationships across departments.
• Tech-Savvy – Experience with business software systems (e.g., DBAnalytical, CRM platforms) and confident navigating new technologies.
• Experience in Third-Party Portals – Previous experience working with customer/vendor service portals is highly preferred.
• Flexible and Adaptable – Able to shift focus as business needs change and thrive in a fast-moving, service-driven environment.

REQUIRED EXPERIENCE:

• Minimum of 2 years of experience in logistics coordination, customer service, dispatch, or a related role.
• Familiarity with multi-division service-based operations is a plus.
• Strong command of English, both verbal and written.
• Proficient in Microsoft Office Suite and general computer navigation.

Benefits:

• · Health Insurance with generous company contribution.
• · Dental Insurance, Vision Insurance, Company paid Life Insurance.
• · Short Term Disability Plan.
• · Long Term Disability Plan.
• · Aflac Accident Indemnity and Illness Plans.
• · 401(k) Retirement plan with employer match.
• · Paid holidays.
• · Paid vacation and sick time.
• · Training & Development Programs.
• · Employee perks & discounts on various services, such as wireless plans, entertainment, sporting events, and gym reimbursement program.

Why Join Us?

• Be a part of an established, rapidly growing company with a reputation for excellence across multiple industries.
• Work in an empowering team environment that values innovation, professionalism, and continuous improvement.
• Grow your logistics career with ongoing training, mentorship, and advancement opportunities.
• Competitive salary, full benefits package, and opportunities for career advancement.

Pay Rate: $23-$25 per hour

#IND1