Patient Representative

A cosmetic dermatology and MOHS Practice.

The Front Desk Lead with Dermatology Coding Experience oversees daily front office operations for a dermatology practice, ensuring smooth patient flow, excellent customer service, and accurate insurance and billing processes. This individual will act as a liaison between front desk staff and management, while also utilizing their dermatology coding expertise to support billing accuracy and claims submissions.

• Front Desk Operations

  • Lead and support front desk team in scheduling, check-in/check-out, insurance verification, and patient inquiries
  • Ensure front desk coverage, coordinate staff schedules, and assign daily responsibilities
  • Monitor and improve workflows to optimize patient flow and minimize wait times
  • Handle escalated patient concerns or complaints professionally and promptly
  • Ensure a clean, organized, and welcoming front office environment

  Medical Coding & Billing Support

  • Accurately review and code dermatology procedures and diagnoses (CPT, ICD-10, HCPCS)
  • Ensure documentation supports codes submitted and meets billing compliance standards
  • Collaborate with clinical team to clarify diagnoses and treatments for coding purposes
  • Assist billing department in resolving coding-related claim denials and rejections
  • Train front desk staff on basic insurance and coding practices relevant to their roles

  Administrative Leadership

  • Assist in onboarding, training, and mentoring new front desk staff
  • Conduct performance check-ins and provide feedback to team members
  • Communicate practice policies, updates, and goals to front office team
  • Maintain inventory of front desk supplies and equipment
  • Ensure HIPAA and OSHA compliance at the front desk

Education and Experience

• High school diploma or equivalent required; Associate’s or Bachelor's degree preferred
• 3+ years of medical front desk experience in a dermatology practice
• 1–2 years of experience with dermatology coding and billing
• Supervisory or lead experience in a healthcare front office setting strongly preferred

Certifications

• Certified Professional Coder (CPC) or Dermatology Coding Certification (DCS) preferred
• HIPAA and OSHA compliance training a plus

• Medical
• Dental 
• Vision

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