Mass Spectrometry Service Engineer

We Buy and Sell Used Laboratory and Biotech Equipment. "From a Single Piece to an Entire Facility." Surplus Solutions is the world leader in used Lab, Processing and Packaging Equipment for the pharmaceutical and biotech Industries. As your partner for idle assets, we sell the highest quality used lab and analytical equipment along with manufacturing, processing, and packaging equipment providing one solution for all your equipment needs. We offer several channels for both buying and selling, and we strive to best meet each individual customers’ unique circumstances. As the premier auctioneers for the pharma industry, we host multiple sales every month featuring thousands of lots of late model lab, packaging, and processing equipment.

We are looking for a skilled and motivated Mass Spectrometry Service Engineer to join our technical services team. This role involves installing, maintaining, troubleshooting, and repairing mass spectrometry systems at our RI facility and at customer sites. The ideal candidate will have hands-on experience with mass spectrometry instrumentation and a strong commitment to delivering high-quality technical support and customer service. 

• Install, calibrate, and maintain mass spectrometry instruments (e.g., LC-MS, GC-MS, MALDI-TOF). 
• Troubleshoot and repair hardware and software issues related to instrumentation. 
• Provide on-site and remote technical support to customers. 
• Train users on instrument operation, maintenance, and best practices. 
• Maintain accurate service records and documentation. 
• Collaborate with internal teams to escalate and resolve complex technical issues. 
• Ensure timely and professional service delivery to meet customer expectations. 
• Stay informed on new technologies and updates in mass spectrometry. 

Required Qualifications 

• Bachelor’s degree in Chemistry, Biochemistry, Engineering, or a related field. 
• Minimum 2–5 years of experience working with or servicing mass spectrometry systems. 
• Familiarity with chromatography systems (HPLC/UPLC/GC) and their integration with MS. 
• Strong mechanical and electronic troubleshooting skills. 
• Proficiency with instrument control software and data analysis tools. 
• Excellent communication and interpersonal skills. 
• Willingness to travel up to 75%, including occasional international travel. 

Preferred Qualifications 

• OEM training or certification on major MS platforms (e.g., Thermo Fisher, Agilent, SCIEX, Bruker, Waters). 
• Experience in regulated environments (e.g., GMP, GLP, ISO). 
• Familiarity with laboratory information management systems (LIMS). 
• Ability to work independently and manage service schedules effectively. 

• Competitive salary and performance-based incentives. 
• Comprehensive benefits package including health, dental, and vision insurance. 
• 401(k) with company match. 
• Paid travel expenses and per diem. 
• Ongoing training and professional development opportunities. 
• A collaborative and innovative work environment. 

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