IT Logistics Internship

Montra Technologies is re-inventing the way IT is managed with its in-house IT Management software to revolutionize the managed IT services industry. We dream big and are led by a management team that has successfully built and exited multiple companies. Our team is seeking smart, steadfast people with collaborative spirit and a passion for providing clients with a comprehensive customer support experience. We need people who take pride in being objective-oriented, but who are also inquisitive enough to optimize team progression toward our goals. We like competing and winning, and we know that by constantly improving what we do we are planting the seeds for success.

As part of the IT Logistics Internship at Montra, you will work with Montra’s warehousing and logistics team to provide support for the IT services that are being provided to our customers. This includes order fulfillment, inbound inventory refresh, and repair and updates of computer systems and other devices that are returned by Montra customers. Montra offers direct opportunities for introduction into IT logistics processes that are increasingly becoming a part of modern-day IT management. Work will include some direct interaction with customers and will also include fulfillment of services that require hardware and software support capabilities.

· Support the IT logistics team in delivering great customer service on customer hardware, software and other systems.

· Assist in fulfillment and return materials authorizations (RMAs) of IT assets for Montra customers

· Troubleshoot issues with customer systems as well as internal systems used for supporting customers.

· Inspect, analyze, troubleshoot, document, and repair customer returns of IT assets.

· Collaborate regularly to optimize logistics processes of the company.

· Maintain information in software systems for all logistics processes.

REQUIRED QUALIFICATIONS:

· You are a motivated self-starter and a strong problem solver.

· You are attentive to standard operating procedures.

· You’re passionate about new technologies.

· You have strong, collaborative communication skills, both written and oral.

· You have an engaging attitude about customer service.

PREFERRED QUALIFICATIONS:

· Experience in managed IT services, computer systems, security or networking.

· Experience is data analytics and visualization.

EDUCATION REQUIREMENTS:

· Must be in pursuit of a Bachelor’s degree at an accredited institution.

WORKING AT MONTRA

We have a dynamic environment that includes software development, IT support engineering, and logistics operations, to assist our rapidly growing customer base. Our customers look to us to provide security, management, and logistics support for their remote IT operations so that their devices, their data, and their personnel are available, protected, and in-compliance. We have developed our platform to integrate disparate systems and automate workflows to ensure customer operations are more efficient and secure. We are pushing the envelope for how IT can be managed and scaled reliably, and we are seeking those that are passionate about taking this journey with us.

YOU WANT TO TALK TO US IF…

You like innovating for reliability, availability and security.

You have a passion for delivering great customer service.

You are motivated by disrupting the norm.

You thrive in the frenetic energy of a startup.

BENEFITS

Competitive pay

Flexible work environment

Modern vacation policies

More!

Montra is an equal opportunity employer and encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve. Learn more about us at www.montra.io/careers.

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