Service Technician

Certified Genetool, Inc., a leading supplier of certified laboratory instruments, has proudly served the scientific community for over 20 years. Specializing in high-quality, pre-owned laboratory equipment, we have helped researchers and institutions worldwide access cutting-edge technology at an affordable cost. Our commitment to quality, reliability, and affordability has made us a trusted partner to laboratories, research facilities, and educational institutions across the globe.

In 2025, Certified Genetool, Inc. was acquired by Surplus Solutions LLC., a global leader in the buying and selling of surplus laboratory and bio-pharmaceutical equipment. This exciting new chapter strengthens our ability to deliver even greater value to our customers, expanding our inventory, resources, and reach. Together with Surplus Solutions, we remain dedicated to supporting scientific advancements and innovation through sustainable and cost-effective lab solutions.

We are hiring a Service Technician for the Atlantic, GA region with an emphasis on Real Time PCR tasks.

This role operates both in the field as well as in the local office.

Service Technician responsibilities include maintaining schedules for preventative maintenance inspections and installations, as well as responding to repair activities for both warranty and post-warranty instruments. The Service Technician is expected to proficiently troubleshoot, repair, and ensure optimal instrument performance while completing installations, repair, updates, inspections, and all necessary field reporting in a timely manner. Occasional service support outside the assigned territory may be required.

Duties and Responsibilities:

• Successfully completes all mandatory training on flow cytometers and other lab instruments relevant to the assigned territory.
• Capable of interpreting instrument performance verification data and taking corrective action as necessary to optimize instrument performance.
• Independently repairs instruments of moderate complexity, meeting repair metrics defined by the Service Organization.
• Ensures customer satisfaction by demonstrating confidence in CGT products and services through professional workmanship and demeanor.
• Maintains a professional appearance, behavior, and communication style at all times.
• Contributes to team goals and objectives, communicating effectively with peers, team leaders, management, Sales, and internal associates.

Qualifications:

• Minimum 2 years of experience working on repair and service of ThermoFisher QuantStudio 7 Pro or 6Pro
• Strong technical skills and proficiency in diagnosing and repairing lab equipment.
• Excellent problem-solving and analytical abilities.
• Detail-oriented with a commitment to quality and precision.

Assets:

• QuantStudio repair and service experience is a MUST.
• Associates or Bachelor's degree in Electronics, Engineering, or related technical or biological discipline.
• Previous Field Service Engineer experience advantageous.
• Proficiency in MS Office applications and PC operating systems.
• Experience with tools and test equipment such as digital multimeters and oscilloscopes is desirable.

Salary and Compensation:
We offer competitive salaries, paid time off, 401K, health insurance, yearend bonus.

Work Environment:

This position is based at Atlanta, GA location.

Certified Genetool, a Surplus Solution Company is an equal opportunity employer and encourages individuals from all backgrounds to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Atlanta, GA.

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