Administrative Support Associate

We are seeking an Administrative Support Associate to serve as the primary customer service representative for our operations department. The ideal candidate will handle emails, phone calls, and messages with professionalism and efficiency. Experience in a business setting, proficiency in Microsoft Office programs, and the ability to work remotely with occasional in-office requirements are essential. The role requires maturity, initiative, and the capability to understand implied tasks. This position is based in Austin, Texas, and will involve remote work with occasional office visits for specific tasks.

Key Responsibilities:

• Provide exceptional customer service via email and phone
• Prepare and package documents using Adobe Acrobat and digital signature service
• Utilize Microsoft Office Suite, including Word, Excel, and PowerPoint
• Organize and track expenses
• Assist with marketing reach-outs and local networking events

Skills & Attributes:

• Excellent time management and organizational abilities
• Keen attention to detail and instructions
• Strong written and verbal communication skills
• Willingness to learn new tools, systems, and processes
• High level of professionalism and accountability
• Self-motivated with a strong sense of urgency
• Will see a task through to completion and follow up as needed
• Comfortable adhering to established workflows and procedures

• Bachelor’s degree from an accredited college or university + 2 years’ experience in a customer service or administrative role
• Relevant experience may substitute for education (up to 4 years)
• Successful completion of two administrative skills screening tests (at a time to be decided during our first call or interview)

Salary range: $50k-$55k depending on experience. 

Benefits:

Medical, dental, vision, 401k etc;

Competitive time off 

Yearly bonus