Digital Development Manager

Founded in 1991 by patients, for patients, the Pulmonary Hypertension Association (PHA) is the oldest and largest nonprofit patient association in the world dedicated to the pulmonary hypertension community. Pulmonary hypertension (PH) is a rare, chronic, and life-threatening disease of the lungs for which no cure currently exists. Our mission is to extend and improve the lives of those affected by PH. To achieve our mission, PHA engages people with PH and their families, caregivers, healthcare providers and researchers worldwide who work together to advocate for the PH community, provide support to patients, caregivers, and families, offer up-to-date education and information on PH, improve quality patient care, and fund and promote research.

Our employees are entrepreneurial, creative, dedicated, passionate professionals, who are all working together to extend and improve the lives of those affected by PH. We seek mission-driven, talented professionals to join our team to advance our mission and improve the quality of life of those who live with this disease. Join our PHight!

The Digital Development Manager develops digital strategies to engage and retain donors, manages a portfolio of mid-level donors, as well as provides administrative and operational support to PHA’s Development department. The incumbent supports all aspects of the department’s strategy, providing assistance and support for individual giving, grants, non-industry corporate giving, membership, events and other projects.

• Develop and implement impactful fundraising initiatives designed to engage and inspire both new and existing supporters in collaboration with the Director of Individual Giving.
• Manage portfolio of mid-level donors (<$1,000/annually) and develop individual cultivation and solicitation strategies.
• Manage the Sustainers Circle (monthly donor) program with goals for retention, upgrade and growth.
• Develop and communicate stories about the impact of philanthropic support.
• Manage creation and analysis of direct response campaigns.
• Manage and analyze online giving platform performance, utilizing data-driven insights to optimize donation processes, improve user experience, and maximize fundraising effectiveness through digital channels.
• Manage the digital personalization portion of the tribute gift acknowledgment process.
• Manage donor information in iMIS database and analyze donor data to optimize engagement.
• Respond to donor-related inquiries and correspondence as needed.
• Assist with preparation of other development materials as needed.
• Organize and maintain development files.
• Represent organization at fundraising events as needed.

• Minimum of 2-5 years of development experience; experience in sales, marketing, or digital communication also considered.
• Bachelor’s degree strongly preferred; equivalent experience will be considered.
• Skilled at working both independently and collaboratively in a fast-paced environment.
• Proficiency in using digital communication tools (e.g. Zoom) and Microsoft Office Suite required; experience using CRMs preferred.
• A strong understanding of digital technologies, trends and best practices preferred.
• Strong verbal and written communication skills.
• Excellent relationship building and networking skills required.
• Strong multitasking and organizational skills required.
• Ability to provide excellent customer service.
• Demonstrated passion for fundraising and commitment to mission.

REPORTING RELATIONSHIPS:
Reports to Director of Individual Giving

SALARY RANGE AND BENEFITS SUMMARY -$70,000-$75,000 per year

• Minimum 3 weeks paid annual leave (15 days); all federal holidays (11 days); and four (4) personal days plus office closure for Holiday break (5 days at end of year).
• Two weeks of paid sick leave.
• Choice of free or subsidized medical, dental, and vision plans for employees and dependents.
• Employer-paid short-term and long-term disability insurance and life insurance.
• Employer 403b retirement plan contribution at 4.5% after the first year of employment with immediate vesting.
• Annual stipend for professional development.
• Flexible working hours and a fully remote work environment.

WORKING CONDITIONS:
The working conditions are typical of a remote office environment. Work may require some weekend travel and/or evening work and domestic travel.

CORE VALUES
All PHA staff members are expected to embrace and demonstrate excellence in the following:

• Commitment to mission-driven work centered on those affected by pulmonary hypertension: We foster cooperation, coordination, and collaboration with internal and external stakeholders to achieve accurate, timely, and successful work putting the patients’ interests first.
• Respect for one another and members of the community: We embrace and celebrate differences and individuality.
• Effective and open communications about needs and goals: We set expectations for clear, respectful, and timely communications with colleagues, members of the community, partners, and other stakeholders.
• Compassion and empathy towards others: We seek to understand and relate to one another, engage in active listening, respond with kindness, offer assistance and positive feedback.

DISCLAIMER:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. The Pulmonary Hypertension Association, a 501(c)3, nonprofit organization, is an equal opportunity employer (EOE). For more about PHA see: www.PHAssociation.org

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