Housing Counseling Program Assistant

Westchester Residential Opportunities, Inc. is a reputable and mission-driven organization dedicated to providing housing counseling services to individuals and families in need in the lower Hudson Valley region. We are committed to assisting our clients in achieving their housing goals, whether it's home ownership, rental assistance, or foreclosure prevention. As we continue to expand our services, we are seeking a dedicated Housing Counseling Intake Coordinator to join our team and play a pivotal role in helping our clients access the support they need.

The Housing Counseling Program Assistant supports the operations of housing counseling programs by providing administrative, organizational, and client support. This role ensures smooth program functioning, assists with outreach efforts, and helps clients access housing services. The Program Assistant works closely with counselors, clients, and community partners to advance housing stability goals

1. Administrative Support
• Assist with scheduling housing counseling appointments and managing counselors' calendars.
• Maintain accurate and organized client records, files, and documentation.
• Prepare reports, presentations, and correspondence as needed.
• Handle incoming calls, emails, and inquiries about housing counseling services.

2. Client Support
• Provide clients with basic information about housing counseling services and eligibility requirements.
• Assist clients with completing applications, gathering required documentation, and navigating the intake process.
• Follow up with clients to ensure timely submission of paperwork and respond to their questions or concerns.

3. Outreach and Communication
• Support outreach efforts to promote housing counseling services, including creating flyers, social media posts, and other marketing materials.
• Assist with coordinating community events, workshops, and informational sessions on housingrelatedtopics.
• Ensure program materials and resources are up-to-date and readily available for clients and staff.

4. Data Entry and Reporting
• Input client data into case management systems accurately and promptly.
• Track program metrics, including the number of clients served and outcomes achieved.
• Assist in preparing regular reports for funders, management, and otherstakeholders.

5. Compliance and Confidentiality
• Adhere to all applicable regulations and guidelines, including confidentiality standards and fair housing laws.
• Ensure client data is securely stored and handled in compliance with organizational policies and legal requirements.

6. Team Collaboration
• Work collaboratively with housing counselors and other staff to support the program's objectives.
• Participate in team meetings, training sessions, and professional development opportunities.
• Provide backup support to other team members during busy periods or staff absences.

Qualifications:
• Education and Experience:
• High school diploma or equivalent required; associate or bachelor’s degree in a relatedfield preferred.
• Experience in administrative support, customer service, or nonprofit program coordination is a plus.
• Bi-lingual Spanish is a plus

Knowledge and Skills:
• Organization: Strong ability to manage multiple tasks and maintain detailed records.
• Communication: Excellent verbal and written communication skills.
• Technology: Proficiency in Microsoft Office Suite, data management systems, and basic design tools.
• Interpersonal Skills: Compassionate and professional in working with diverse populations.
• Problem-Solving: Ability to identify and resolve client and program challengeseffectively.

Fringe Benefits:

• 100% paid medical
• Retirement pla
• PTO
  • 20 vacation days
  • 12 sick days
  • 5 personal days
• More!

Salary: $52,000-$54,000 annually 

#IND1