Medical Scheduler

The Medical Scheduler is responsible for managing all inbound phone communications and coordinating patient appointments for a busy ophthalmology practice. This role serves as a primary point of contact for patients, providing excellent customer service while ensuring accurate scheduling, call routing, and general patient assistance. The ideal candidate is organized, professional, and comfortable handling a high volume of calls in a fast-paced medical environment.

Phone & Patient Communication

• Answer all incoming phone calls promptly and professionally
• Route calls to appropriate staff or providers as needed
• Address patient questions regarding appointments, providers, services, office policies, and basic procedures
• Take accurate messages and ensure timely follow-up
• Maintain a courteous, empathetic, and patient-focused demeanor at all times

Scheduling & Appointment Management

• Schedule, reschedule, and cancel patient appointments for ophthalmology services
• Verify appointment details, provider availability, and visit type requirements
• Confirm appointments and provide patients with preparation instructions when applicable
• Monitor provider schedules to maximize efficiency and minimize gaps
• Manage urgent appointment requests and escalate clinical concerns per office protocol

Administrative Support

• Enter and update patient demographic and insurance information accurately in the practice management system
• Verify patient eligibility and referral requirements as needed
• Document call details, scheduling notes, and patient interactions appropriately
• Support front office operations and collaborate with clinical staff to ensure smooth patient flow

Compliance & Professional Standards

• Maintain patient confidentiality and comply with HIPAA regulations
• Follow established office policies, procedures, and scheduling guidelines
• Demonstrate professionalism and attention to detail in all communications

Required

• High school diploma or equivalent
• Previous experience in a medical office, call center, or customer service role 
• Strong verbal communication and phone etiquette skills
• Ability to manage high call volumes while maintaining accuracy
• Proficiency with computers and medical scheduling or practice management software

Preferred

• Experience in an ophthalmology or specialty medical practice
• Knowledge of medical terminology
• Familiarity with insurance verification and referrals
• Bilingual skills (a plus)

Skills & Competencies

• Excellent customer service and interpersonal skills
• Strong organizational and multitasking abilities
• Attention to detail and accuracy
• Ability to remain calm and professional in a fast-paced environment
• Team-oriented with a patient-centered approach

Work Environment

• Fast-paced outpatient ophthalmology practice
• Frequent phone use and computer-based scheduling
• Regular interaction with patients, providers, and clinical staff

Hourly pay rate: $19 - $20 depending on experience. 

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