Commerce & Sales Operations Coordinator

Adoorn is reimagining the front of the home — starting with the mailbox. We design elevated, durable, design-forward products that make it effortless to upgrade curb appeal.

As we scale across DTC, Amazon, and brick-and-mortar retail, operational excellence across every sales channel is critical to our growth.

We are looking for a highly organized, detail-oriented Commerce & Sales Operations Coordinator to support post-sale execution and channel onboarding across Shopify, Amazon, and retail partners.

This role is responsible for ensuring that once a new sales relationship is established with a retail partner, products are accurately set up, SKUs are aligned, and all systems are ready to support a successful launch. You will play a key role in ensuring products are live, purchasable, and operationally ready to drive revenue.

You will sit at the intersection of Sales, Operations, Brand, and Customer Experience — ensuring that all product and channel setup requirements are executed accurately and efficiently to support new and existing business.

This opportunity is onsite 5 days a week and the expected salary range for this position is $50,000–$60,000 per year. Actual compensation will be determined based on factors such as relevant experience, skills, and education.

Sales Channel Setup & Execution

• Support onboarding of new retail and marketplace partners by setting up products within their systems and portals
• Ensure all product data (SKUs, pricing, specifications, and compliance details) is accurate and complete prior to launch
• Coordinate with Sales and Operations teams to ensure all requirements are met for products to go live
• Act as a key point of contact for internal teams during new account setup and launch readiness

Platform Management

• Manage product listings across Shopify, Amazon, and retail portals with a focus on accuracy and completeness
• Ensure pricing, inventory, SKUs, and product specifications are consistently maintained and up to date
• Coordinate updates for new product launches and ongoing assortment changes
• Maintain data integrity across all sales channels and systems

Item & Inventory Management

• Oversee SKU setup and maintenance across internal systems and external partner platforms
• Ensure alignment between sales agreements, inventory availability, and product setup
• Partner with Operations to prevent oversells, stockouts, and setup errors that could delay or impact sales
• Monitor item-level issues and resolve discrepancies that impact order flow or fulfillment

Sales Support & Channel Coordination

• Act as the operational bridge between Sales, Operations, and Customer Experience teams
• Support execution of promotions, pricing updates, and product launches across channels
• Track and resolve channel-specific issues that may delay product launches or impact sales readiness
• Ensure all products meet partner requirements and are fully activated for sale

Customer Experience Support (Channel-Specific)

• Partner closely with Customer Service to resolve platform-specific issues tied to orders or product setup
• Manage Amazon case logs and marketplace escalations related to listings or order flow
• Identify recurring operational issues impacting customers and escalate for resolution

What We’re Looking For

• 2–4 years of experience in ecommerce, sales operations, retail operations, or marketplace management
• Experience working in Shopify and Amazon Seller Central
• Strong attention to detail with excellent organizational skills
• Comfortable working cross-functionally with marketing and operations teams
• Able to manage multiple deadlines and shifting priorities
• Process-oriented and proactive in identifying gaps

Strongly Preferred

• Experience working with retailer portals
• Familiarity with inventory management systems
• Experience supporting Amazon case management
• Basic reporting/Excel proficiency

What Success Looks Like

• Zero listing errors at launch
• Clean inventory coordination across channels
• Smooth promotional execution
• Faster resolution of marketplace and retail issues
• Improved customer experience tied to commerce channels

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