Account Manager

Thumbprint is a branded merchandise and technology company on a mission to revolutionize the way people interact with branded merchandise. We partner with some of the world’s most recognized brands—blending strategy, creativity, and cutting-edge tech to create experiences that go far beyond “just swag.” We’re not your average promo company. We're a bold, fast-growing team of thinkers, doers, creators, and connectors who want to make branded merch smarter, smoother, and more meaningful.

As an Account Manager at Thumbprint, you’ll be the quarterback for your clients—driving relationships, overseeing projects, and delivering creative, tech-forward merchandise solutions. You’ll lead with empathy, operate with urgency, and solve problems before they happen. This is a role for someone who owns their results, thrives in a fast-paced environment, and wants to help reshape an industry from the inside out.

• Act as the main point of contact for a portfolio of client accounts.
• Manage day-to-day client needs, ensuring top-notch service, accurate orders, and strong project execution.
• Prepare and deliver quotes, proposals, and creative product presentations.
• Coordinate with account directors, project managers, creative teams, and operations to bring campaigns to life.
• Submit and manage purchase orders and oversee apparel and product orders.
• Resolve issues quickly and proactively.
• Identify opportunities to grow accounts through upselling, cross-selling, and strategic problem-solving.
• Stay current on branded product trends, digital tools, and custom packaging ideas that elevate the client experience.

• 3+ years of experience in account management, client services, or sales.
• Promotional products, branded merchandise, marketing, or ecommerce experience preferred.
• Bachelor’s degree or equivalent professional experience.
• Strong communication and relationship skills.
• Super organized, quick learner, accountable, and able to juggle multiple projects.
• Proficient in Microsoft Office and Google Workspace.
• Experience with CRM systems, online ordering platforms, and digital portals. Familiarity with CommonSKU is a major plus.

Culture Fit
We hustle hard, move fast, and stay humble. We don’t have time for drama or politics. We want people who take initiative, love learning, share the glory, enjoy doing things for others, and—bottom line—are just good humans. Our team is collaborative, generous with ideas, and always ready to build something better than what came before.

Travel
Some travel is required for client meetings, events, and industry trade shows
(5–10%).

*We’re currently looking for candidates ONLY based in one of the following locations*

• Noblesville, IN

• Maitland, FL

• Dallas, TX

Why Join Thumbprint?
Work with national brands and fast-growth companies on creative, high-impact campaigns. Be part of a culture that values action, innovation, and people-first leadership. Enjoy competitive pay, real benefits, and room to grow. Join a company that’s using technology and strategy to change the game in branded merchandise.

Salary Range: $55k- $75k plus commission, based on experience. 

Benefits:

• Competitive Paid Time Off
• Medical Insurance: Optional enrollment available after 30 days of employment
• 401(k) Retirement Plan: Optional enrollment after 90 days, with company contribution
• Wellness Reimbursement: Wellness credit available immediately upon hire
• Recognition & Anniversary Programs: Participate in the Merch Maker Assembly Program and Anniversary Milestone Program
• Summer Fridays: Enjoy half-day Fridays from Memorial Day through Labor Day
• Flexible Work Options: Remote or hybrid flexibility based on role and team needs
• Be the Customer Program: Eligibility to participate after 90 days of employment