Medical Intake Coordinator

Make-A-Wish® New Jersey, one of the largest and most well-established Make-A-Wish® chapters, has granted more than 13,000 wishes since opening its doors in 1983. Since 2011, MAWNJ has been headquartered in the Samuel & Josephine Plumeri Wishing Place in Monroe Township. This 20,000 square-foot castle facility is the only one of its kind, a magical environment that is free of limitations, confinement, and stress where seriously ill children can experience the imaginative possibilities of a wish. The Wishing Place is the result of an extraordinarily successful capital campaign that surpassed its goal and posted the largest gift in the history of the national Make-A-Wish® Foundation at that time.

The Medical Intake Coordinator will aid the Mission Delivery department with the intake of new referrals and executing the goals and objectives of the Medical Outreach team while providing support in all relevant areas throughout a child’s Wish Journey. This is a great opportunity to share in the power of a child’s wish come true, while engaging with a diverse community. This position will play a crucial role in our success, make an immediate impact, and experience profound job satisfaction and fulfillment.
Major responsibilities include but are not limited to

Welcome:
• Assess Make-A-Wish eligibility of referred children in alignment with national criteria standards and organizational policies set by Make-A-Wish America.
• Coordinate, maintain and update referral intake and eligibility process ensuring proper data entry in database (Salesforce) and appropriate coordination of referral documentation for potential wish children.
• Support the intake procedures, including acquiring and processing required paperwork from medical professionals.
• Process and track referral including initial wish granting paperwork.
• Provide written record of all communications for each wish (telephone calls to medical professionals, emails, follow-up, medical notes, etc.).
Wish Discovery:
• Coordinate and follow up on medical eligibility and authorization forms once a wish has been declared.
• Collaborate with the Bilingual Mission Support Specialist and Volunteer Coordinator to ensure streamlined communication with medical teams throughout the Wish Discovery phase ensuring that a wish complies with National Make-A-Wish® policies adhering to the recommended timeline for the wish journey.
• Support the Mission Delivery team in conducting virtual and in-person Wish Discovery visits for wish children and their families, when needed.
Wish Creation:
• Provide support as needed by assisting with the planning of wishes within the Wish Creation phase. This involves following up with the medical teams for authorization forms, medical equipment, nursing care, etc.
• Maintain relationships with medical professionals including sending wish feedback from their patients’ wish experiences.
General:
• Achieve individual, departmental team and chapter-wide goals related to mission enrollment and delivery.
• Provide staff support for Wish Discovery visits with wish family on predetermined evenings and weekends at the Samuel and Josephine Plumeri Wishing Place.
• Attend Volunteer Continuing Education Training sessions to support the volunteer department.
• Represent Make-A-Wish® New Jersey at annual events; work as a liaison and support figure for wish families who are in attendance.
• Maintain sensitivity and confidentiality to families being served by the Foundation.
• Adhere to all Make-A-Wish® America performance standards and Make-A-Wish® New Jersey policies and procedures.
• Other duties as assigned

Preferred Skills, Abilities and Requirements:
• Bachelor’s degree required.
• Related work experience in medical outreach and/or health services, hospital setting and/or with medical professionals preferred.
• Knowledge of child development and childhood illnesses & treatment preferred.
• Bilingual and able to read, write and speak Spanish proficiently preferred.
• Fluency in other languages, helpful.
• Ability to manage and prioritize multiple tasks effectively in a timely manner.
• Evident of strong initiative, self-direction, flexibility, creative thinking, and administrative skills.
• Ability to provide excellent customer service and representation of Make-A-Wish® to external supporters and all wish families.
• Demonstrate compassion, caring and sensitivity when fulfilling wishes and interacting with families that may experience challenging circumstances in their lives.
• Able to successfully work in, motivate, and support a collaborative, team-oriented organization.
• Commitment to and a passion for the mission of Make-A-Wish® New Jersey.
• Confidentiality and personal integrity are essential.
• Experience with developing and implementing creative solutions to time sensitive work.
• Proficient computer skills in Microsoft Office and database management (preferably Salesforce).
• Problem-solving team player with excellent organization and interpersonal skills required. Confident, polished, and professional presentation and communication skills.
• Flexibility with hours for night/weekend planned events and wish family emergencies.
• Occasional travel to visit with referral sources within the Tri-State area (NJ, NY, PA).
• Must pass background check.

Compensation:
• The expected salary range for this position is from $40,000-$50,000 annually.
• Salary range offers are based on range of factors including but not limited to relevant skills, training and experience.
• Make-A-Wish New Jersey offers a comprehensive and competitive benefits package including health & wellness, retirement & financial security and generous PTO.

Compensation:
• The expected salary range for this position is from $40,000-$50,000 annually.
• Salary range offers are based on range of factors including but not limited to relevant skills, training and experience.
• Make-A-Wish New Jersey offers a comprehensive and competitive benefits package including health & wellness, retirement & financial security and generous PTO.

COMPLIANCE & BACKGROUND SCREENING:
• Employment is contingent upon passing a background check
• EEO Statement: Make-A-Wish New Jersey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and volunteers. Qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disabilability, genetic information, veteran status, or any other protected characteristic under applicable law.

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