Patient Care Coordinator

Do you want to positively impact a child's life forever? We are a busy Pediatric Dental/Orthodontic Practice dedicated to creating a positive and welcoming experience for every patient and family we serve. Our team is committed to delivering high-quality care while fostering a supportive, team-oriented environment.

The Patient Care Coordinator is the first point of contact for patients and is the face/voice of the practice. This position must provide excellent customer service to visitors to include greeting patients, patient check out, receiving payments, answering phones, etc. Position also requires scheduling, coordination and follow up with insurance companies and patients, and assisting the practice with special assignments when needed.

Patient Care & In-Office Support (40%)

• Greet and assist patients with warmth and professionalism
• Ensure patients feel welcomed and comfortable
• Support patient check-in and check-out processes
• Coordinate patient flow, including charts and seating
• Collect and apply patient payments accurately

Scheduling & Phones (40%)

• Schedule and confirm patient appointments
• Ensure appointments are aligned with provider availability and patient needs
• Confirm appointments at least 24 hours in advance and reschedule as needed
• Handle new patient calls and gather necessary information
• Provide new patients with directions, appointment details, and required documentation

Insurance & Administrative Support

• Verify insurance coverage and communicate with insurance providers
• Assist with insurance claims, pre-determinations, and A/R processes
• Address and help resolve insurance-related issues

Additional Responsibilities (20%)

• Assist with special projects as assigned by leadership
• Manage incoming mail and ensure proper processing of payments and documentation
• Support collections, recall systems, and administrative tools (e.g., Smart Doc, A/R systems)
• Perform other administrative tasks to support the practice

• 0–3 years of administrative, front desk, or healthcare experience (dental preferred)
• High school diploma or GED required
• Strong communication skills (written and verbal)
• Ability to multitask and manage competing priorities
• Strong organizational and interpersonal skills
• Comfortable handling confidential information
• Positive, energetic, and professional demeanor
• Strong phone skills and customer service mindset
• Experience with EHR systems and multi-line phones is a plus

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
• While performing the duties of this job, the employee is required to sit for long periods of time, 90% of the day and talk or hear 100% of the day. Specific vision abilities required for the job include close vision, depth perception and the ability to focus
• While performing the duties of this job, the employee is required to stand, walk, use hands to fingers, feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, taste and smell. The employee must be able to lift or move up to 50 pounds

Job Type:

• Full-time; Part-time
• Schedule varies week to week

Compensation: 

• $22.00-$24.00 per hour, dependent on experience

Benefits may include:

• 401(k) matching
• Health insurance
• Paid time off
• Employee discounts
• Referral program

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