Customer Service Representative

At Gudrun Sjödén, we’re committed to providing every customer with a welcoming, personal, and inspiring experience. As a Customer Service Representative, you’ll serve as the voice of our brand, assisting customers with empathy, patience, and a keen eye for detail. You’ll play a key role in fostering meaningful, long-term relationships while ensuring each interaction reflects our core values. This position also offers the opportunity to grow into a more senior support role over time, making it a great fit for someone looking to build a long-term career in customer service. 

• Provide friendly, thoughtful support to customers via phone, email, and chat
• Assist with orders, returns, exchanges, refunds, and general inquiries
• Offer product guidance and styling support when appropriate
• Resolve concerns with empathy and a solutions-focused approach
• Escalate more complex cases when needed and ensure follow-through
• Maintain accurate records and notes in our systems
• Collaborate closely with warehouse, retail stores, and internal teams to support a smooth customer experience

This is an on-site role, Monday through Friday based in Minnesota. 

• 2+ years of customer service experience required, preferably in retail or eCommerce
• A warm and professional communication style
• Excellent problem-solving abilities and strong attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Strong organizational skills and ability to stay focused under pressure
• Confidence in handling a variety of customer situations with patience and care
• Experience with CRM or customer service tools is a plus

Hourly pay rate: $21.50 

Benefits:

• Health, dental, vision insurance, and 401k
• Wellness benefits 
• Paid time off and holidays
• Clothing allowance