Logistics Coordinator

Day & Nite All Service is a leading HVAC/Refrigeration service provider to businesses on the East Coast and Texas. We provide the highest level of service, trustworthiness, professionalism, and quality based on our people, standards, and practices.

Day & Nite is hiring Logistics Coordinators to support our Logistics department. We are a leading HVAC/Refrigeration service provider to businesses on the East Coast and Texas. We provide the highest level of service, trustworthiness, professionalism, and quality based on our people, standards, and practices. As a Logistics Coordinator, you will be at the heart of our operations—combining customer service, call center support, and dispatch responsibilities to ensure our clients receive timely, professional, and high-quality service delivery.

This is a great opportunity for a career-minded individual who is passionate about logistics, thrives in a customer-facing role, and values interdepartmental collaboration. We’re seeking someone who can bring energy, professionalism, and precision to every interaction—both internally and externally.

Duties and Responsibilities:

· Act as the front-line representative of our service brands by managing inbound and outbound calls with customers, vendors, technicians, and partners.

· Coordinate and dispatch field technicians efficiently across a broad geographic region (Eastern Seaboard to West Coast).

· Leverage company’s proprietary DBAnalytical system and third-party portals for service scheduling, job tracking, and performance reporting.

· Ensure smooth interdepartmental communication and handoffs between service, billing, operations, and technician management teams.

· Maintain up-to-date and accurate records of service calls, technician availability, and work orders.

· Monitor real-time technician activities and provide ongoing support to optimize service delivery.

· Adapt and work seamlessly across various business divisions with a clear understanding of different departmental goals.

· Assist in troubleshooting scheduling conflicts or service delays with professionalism and a solution-driven mindset. 

Qualifications:

· Customer Service Oriented – Demonstrates patience, empathy, and problem-solving skills in customer interactions.

· Excellent Phone Communication – Comfortable handling high-volume calls with a clear, professional tone.

· Organizational Skills – Strong attention to detail with the ability to multitask, prioritize, and follow through under tight deadlines.

· Team Player – Collaborative mindset, capable of building positive working relationships across departments.

· Tech-Savvy – Experience with business software systems (e.g., DBAnalytical, CRM platforms) and confident navigating new technologies.

· Experience in Third-Party Portals – Previous experience working with customer/vendor service portals is highly preferred.

· Flexible and Adaptable – Able to shift focus as business needs change and thrive in a fast-moving, service-driven environment.

Must-Haves:

· Minimum of 2 years of experience in logistics coordination, customer service, dispatch, or a related role.

· Familiarity with multi-division service-based operations is a plus.

· Strong command of English, both verbal and written.

· Proficient in Microsoft Office Suite and general computer navigation.

Benefits:

· Hourly rate based on experience and company growth potential

· Training & Development Programs

· Health insurance with generous company contribution

· Company paid life insurance

· Dental, Vision, and 401K plan

· Vacation and sick paid time off

· Paid holidays

Salary: $23.00 - $25.00 per hour

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