Member Services Associate (entry level)

TAG-Education Collaborative (TAG-Ed) strengthens Georgia’s workforce by providing internships, mentorships, professional development opportunities, immersion experiences and connections to industry professionals.  All with the goal to shape the future workforce possibilities and talent of tomorrow. 

TAG’s mission is to Connect, Promote, Influence and Educate Georgia’s technology ecosystem to advance the innovation economy. Through those four foundational pillars TAG serves the technology community, helping to support, grow and ignite tech leaders, companies and the overall Georgia economy.

Connect

TAG brings together major players across multiple industry verticals through events, professional societies and mentorships, drawing from the breadth and depth of Georgia’s vast tech ecosystem and TAG’s 30,000+ members to make lasting connections.

Promote

TAG tells the story of why Georgia is a top location for technology and provides brand visibility across a vibrant tech space. High-profile awards, digital marketing and global events spotlight Georgia’s technology workforce, and our statewide technology community.

Influence

TAG fosters business development and enables companies and leaders to influence our state’s future, making sure we have great policies and a favorable business climate for GA’s technology sector to grow and thrive.

Educate

Engagement with TAG enables companies to educate audiences and position themselves as key players. TAG also helps prepare the workforce for today and the future through the TAG-Ed, which promotes robust STEM education opportunities.

This TAG team member is part of TAG’s membership engagement team and is responsible for the support of TAG Societies (volunteer-led groups with an industry, job function, or workforce focus), Society events, and the administration of TAG’s corporate and individual memberships. The ultimate goal is to provide great value to our members that translates into higher member engagement that extend TAG’s brand to both retain members and create leads for new members. Primary success measurements are inclusive of member engagement and member renewals.                                                                                                                                                                                                

This is a salaried position with full benefits.

• Providing customer service with a personal touch to build member relationships
• Providing accurate and timely responses to questions regarding membership
• Preparing communications and materials for membership, orientations, and meetings
• Conducting presentations over the phone, video, and in person
• Membership Invoicing and Reporting
• Managing detailed record keeping requiring extensive computer knowledge, and office skills to maintain member activity and data in TAG’s CRM
• General event support, inclusive of TAG Society events and major events
• Manage and maintain content within TAG’s member portal
• Assist with member retention efforts, including membership renewals and member engagement initiatives
• Other duties as assigned

Skills Required:

• Strong operations, data/analytical, and organization skills
• Strong verbal and written communication skills, including conducting presentations over the phone, online, and in person.

• Strong multi-tasking and time management skills.
• Must be able to understand and anticipate the needs of members and deliver quality, member-first customer service.

• Hard-working self-starter able to navigate a fast-paced environment while still providing attention to detail and approaching tasks conscientiously
• Eagerness to take initiative and willingness to learn new systems, solve problems and anticipate needs.
• Strong proficiency in the use of MS Outlook, calendar and email, MS Word, MS Powerpoint, and MS Excel, and the ability to learn the membership database and task management system
• Willing to work flexible hours, including some evenings

• Ability to work independently, as well as with a team
• Ability to travel around Metro Atlanta for various meetings and events
• Ability to build relationships with executives, members and industry leaders

REQUIREMENTS

• BA or BS Degree

• This is a salaried position: $50k annually
• Employer-provided healthcare, dental and vision, as well as 401(k) with match

Equal employment opportunity is a fundamental principle at TAG-ED. We are committed to a work environment in which relationships are characterized by dignity, courtesy, and respect. We are committed to nondiscrimination in all business operations.

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