Director of Membership

NGO-ISAC is a 501(c)(3) nonprofit that strengthens the security of U.S.-based nonprofits.

We are the leading cybersecurity community for non-governmental organizations, serving 400+ members including think tanks, human rights organizations, foundations, environmental groups, and healthcare nonprofits and partnering with private sector organizations both large and small. We're the cybersecurity backbone keeping civil society functioning in an increasingly digital world.

Our mission: Boost cybersecurity maturity in NGOs through strategic intelligence, best practices, and immersive education, fostering a resilient and collaborative security culture.

NGO-ISAC is hiring a leader to run the growth, retention, and long-term health of a mission-driven membership program. This person owns membership strategy end to end. They define member value, run acquisition and retention, find new segments, and build a three-to-five-year roadmap for sustainable growth.

This person will design and lead the evolution of NGO-ISAC's membership model toward sustainable revenue, built around member capacity and long-term retention. The stakes are direct: a sustainable membership model is what keeps NGO-ISAC's protection of civil society funded, and this role builds it.

This is a senior role with real ownership and the authority to act on it, accountable to NGO-ISAC's budget, strategy, and shared leadership. It suits a confident expert who collaborates well, respects what others know, and stays open to feedback.

This role is fully remote within the United States. We prefer candidates on the East Coast for time-zone overlap and the occasional in-person event.

This role owns the member transaction: who joins, who renews, what they pay, and what the record says. Programming owns what NGO-ISAC produces: curriculum, intelligence products, technical content, and its accuracy. Community & Partnerships owns the member relationship: engagement, convening, and peer community. It also owns partnerships, from peer organizations through commercial and technology partners. All three functions serve the same organizations through different work.

Membership strategy and growth

• Own the membership strategy, including a clear value proposition for current and prospective members
• Run membership growth through targeted drives and outreach campaigns
• Design retention programs that improve renewal
• Build a three-to-five-year roadmap for growth and sustainability
• Find and assess new markets and member segments beyond the traditional base
• Set objective measures for acquisition, retention, and renewal
• Get the most from the association management system for reporting and trend analysis

Membership model and revenue

• Design the future membership model, including pricing research, tiers matched to member capacity, and a subsidized level so the smallest organizations are not priced out
• Draft the membership policy for board approval, covering member categories, eligibility, contribution structure, and hardship terms
• Build the revenue operations, including invoicing, payment processing, and renewal automation in the association management system, reconciled with finance
• Lead member communication through changes to the membership model, including rollout sequencing and grandfathering decisions, delivered through channels managed by Community & Partnerships
• Own the membership revenue line, including forecasting, tracking, and reporting to the COO and board
• Work with Community & Partnerships and Programming to define and strengthen the member value that justifies the price

Members and team

• Partner with Community & Partnerships on member feedback, contributing insight from renewal and acquisition conversations to the shared engagement picture
• Resolve member account, billing, and renewal concerns responsively, and route program and community concerns to the responsible director
• Supervise and develop the membership team, delegating work and tracking follow-through

Required

• 7 or more years in membership organizations
• 3 or more years supervising staff
• A track record building membership strategy that balances acquisition with long-term retention
• Experience running membership drives and scalable retention programs
• Skill turning organizational goals into a multi-year roadmap and reaching new segments
• Fluency with association management systems for trend analysis and reporting
• Experience introducing or restructuring a dues, pricing, or revenue model in a membership organization
• Experience owning a revenue line, including forecasting and reporting against a target

Preferred

• Experience in nonprofit or association settings
• Familiarity with the cybersecurity or ISAC community
• Experience with MemberClicks or a comparable association management system
• Experience leading members through a pricing or model transition
• NGO-ISAC encourages candidates to apply even if they do not meet every qualification listed.

We want our people well and steady while they do work that matters, so the benefits are built to back that up.

You get medical, dental, and vision insurance, with FSA options to stretch what you spend on care. Paid time off is unlimited, and we want you to use it. We contribute to a 403(b) for your retirement and fund professional development so you can keep building the skills and credentials your work depends on. Because we are a 501(c)(3), your time here counts as qualifying employment toward Public Service Loan Forgiveness, which can clear federal student debt for people who spend their careers in mission work. Wellness benefits round it out.

The work/life balance line is not decoration. This is a place where you can do serious work and still have a life.

Ready to Apply?

We're looking for someone who can grow with us - from startup energy to an established organization. If you're excited about protecting civil society and building something meaningful, we want to hear from you.

NGO-ISAC is an equal opportunity employer who values diversity and hires for talent, passion, and compassion. In compliance with federal law, all people hired will be required to submit satisfactory proof of identity and legal authorization.