Local Assistance Coordinator

Euro-Center is one of the world’s leading companies in the fields of medical assistance, travel assistance and insurance claims handling. Since 2009, we have been part of the prestigious reinsurance company Munich Reinsurance Company, a multinational insurance group that is one of the world’s leading reinsurers: Euro-Center is ISO 9001:2015 certified.

We are seeking a motivated, customer-focused professional who enjoys helping people, solving problems, and working collaboratively in a team environment. The ideal candidate demonstrates strong communication skills, a positive attitude, and a willingness to learn and support colleagues. Previous experience in insurance, healthcare, assistance services, or customer service is preferred but not required. We welcome candidates from diverse professional backgrounds who are committed to delivering exceptional service and contributing to a high-performing team.

Required Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Excellent customer service and communication skills, with the ability to interact professionally with clients, providers, and colleagues.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a high level of accuracy and accountability.
• Strong problem-solving skills and ability to make sound decisions in a dynamic environment.
• Proficient in Microsoft Office applications and general computer systems.
• Ability to learn new systems, processes, and insurance-related information quickly.
• Strong team player with the ability to collaborate effectively across departments, support colleagues, share knowledge, and contribute to a positive work environment.
• Professional, adaptable, and committed to delivering high-quality service.
• Ability to handle confidential and sensitive information in accordance with company policies.

Preferred Qualifications

• Previous experience in customer service, administrative support, healthcare, insurance, medical assistance, travel assistance, or call center operations.
• Experience working with medical providers, health insurance claims, billing, case management, or healthcare coordination.
• Familiarity with international assistance or insurance industry operations.
• Bilingual or multilingual skills, particularly Spanish and/or Portuguese.

Salary: $48k-$52k

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