At CorrectVision Laser Institute, we offer an unsurpassed array of high-tech diagnostic and biomechanical tools for corrective eye surgery. Currently, we are the only refractive surgery center in South Florida to offer this selection of remarkable automation.
We are seeking a friendly, organized, and detail-oriented Ophthalmic Receptionist to join our team. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while ensuring the efficient operation of the front desk. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced ophthalmology practice.
Greet patients and visitors in a professional, friendly, and welcoming manner.
Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately.
Schedule, confirm, and coordinate patient appointments, including follow-up visits and diagnostic testing.
Register new patients and maintain accurate demographic, insurance, and medical information in the electronic medical records (EMR) system.
Verify patient insurance eligibility, benefits, referrals, and authorizations as needed.
Collect copayments, deductibles, and outstanding patient balances at the time of service.
Manage patient check-in and check-out processes efficiently.
Coordinate patient referrals and communicate with referring physicians and other healthcare providers.
Assist with patient forms, medical records requests, and other administrative documentation.
Maintain patient confidentiality and ensure compliance with HIPAA regulations.
Communicate effectively with ophthalmologists, optometrists, technicians, and other clinical staff to support patient flow.
Address patient concerns professionally and escalate issues when appropriate.
Maintain a clean, organized, and professional reception area.
Perform additional administrative duties as assigned.
Required:
High school diploma or equivalent.
Previous ophthalmic receptionist, front desk, or customer service experience .
Excellent verbal and written communication skills.
Strong organizational skills with the ability to manage multiple priorities.
Proficiency in Microsoft Office and general computer applications.
Ability to provide compassionate, patient-centered customer service.
Strong attention to detail and accuracy in data entry.
Ability to work independently and collaboratively in a team environment.
Preferred:
1–2 years of experience in an ophthalmology, optometry, or other medical office setting.
Familiarity with ophthalmic terminology, procedures, and patient scheduling.
Experience with electronic medical records (EMR/EHR) and practice management software.
Knowledge of medical insurance verification, referrals, authorizations, and copayment collection.
Experience working in a high-volume medical practice.
Patient-focused customer service
Professional communication and interpersonal skills
Time management and multitasking
Accuracy and attention to detail
Problem-solving and adaptability
Teamwork and collaboration
Confidentiality and professionalism
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